HOUSE OF NYXELE

Shipping Policy

Last Updated: September 6, 2026

This Shipping Policy applies to physical products purchased through House of Nyxele and its affiliated paths, including:

  • Nyxele
  • Nyxele’s Rituals
  • Moon Healing Wellness
  • The Study

Not every House of Nyxele offering requires shipping. Services, appointments, digital products, downloads, and electronically delivered materials are not subject to physical shipping terms.

By completing a purchase that requires physical delivery, you acknowledge that you have reviewed and agree to this Shipping Policy.

1. Order Processing

Physical orders are prepared and processed according to the timeframe stated on the applicable product page or website.

Processing time refers to the period required to prepare an order before it is transferred to the shipping carrier.

Processing time and shipping transit time are separate.

Handmade, small-batch, custom, ritual, botanical, specialty, or made-to-order products may require additional preparation time.

Estimated processing times are provided for general guidance and are not guaranteed delivery dates.

2. Business Days

Unless otherwise stated, processing and shipping timelines are calculated using business days.

Business days generally do not include:

  • Saturdays;
  • Sundays;
  • federal holidays;
  • or announced business closures.

Orders placed outside normal processing periods will begin processing during the next available business period.

3. Shipping Rates

Shipping charges are calculated or displayed during checkout based on the applicable:

  • order size;
  • weight;
  • destination;
  • shipping method;
  • packaging requirements;
  • or carrier rates.

Customers are responsible for reviewing shipping costs before completing the purchase.

Once payment has been submitted, the order is subject to the final-sale and non-refundable terms stated in the Refund, Rescheduling & Service Policy.

4. Shipping Confirmation

When available, customers will receive a shipping confirmation once the order has been prepared and transferred for shipment.

Tracking information may also be provided when the selected shipping method includes tracking.

Customers are responsible for providing an accurate email address and monitoring order communications.

5. Tracking Information

Tracking information is provided when available through the shipping carrier.

Tracking updates are controlled by the carrier and may not appear immediately after a shipping label is created.

A shipping label may be generated before the carrier physically scans the package into its system.

Delays in tracking updates do not mean that an order has been canceled or qualify the order for a refund.

6. Estimated Delivery Times

Any estimated delivery date or transit window is an estimate only.

House of Nyxele does not guarantee carrier delivery dates.

Delivery may be affected by circumstances including:

  • weather;
  • carrier delays;
  • transportation disruptions;
  • holidays;
  • high shipping volume;
  • natural disasters;
  • regional service interruptions;
  • incorrect routing;
  • customs processing;
  • or other circumstances outside our direct control.

Shipping delays do not qualify an order for a refund.

7. Final Sale & Shipping Delays

ALL SALES ARE FINAL.

Orders remain non-refundable regardless of:

  • carrier delays;
  • delayed tracking updates;
  • weather delays;
  • holiday shipping volume;
  • transportation interruptions;
  • delivery rescheduling;
  • or other shipping-related delays.

A shipping delay does not cancel the order or change its final-sale status.

Please review the Refund, Rescheduling & Service Policy before completing your purchase.

8. Customer Shipping Address Responsibility

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully review:

  • recipient name;
  • street address;
  • apartment or unit number;
  • city;
  • state;
  • postal code;
  • and any other required delivery information

before submitting payment.

House of Nyxele is not responsible for delivery problems caused by incorrect or incomplete information submitted by the customer.

9. Address Changes

If you notice an error in your shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been submitted.

Once an order has been processed, labeled, packed, or transferred to the shipping carrier, the shipping address may no longer be changed.

An incorrect address does not qualify the order for a refund.

10. Returned Packages

If a package is returned to House of Nyxele because of:

  • an incorrect address;
  • incomplete address;
  • invalid address;
  • refusal of delivery;
  • failure to claim the package;
  • failure to retrieve the package;
  • unsuccessful delivery attempts;
  • or another customer-related delivery issue,

the order remains non-refundable.

If reshipment is available, the customer will be responsible for paying any additional shipping and handling charges before the package is sent again.

Original shipping charges are not refundable.

11. Refused Deliveries

Refusing a package does not cancel the order and does not create eligibility for a refund.

If a package is returned after being refused, any available reshipment will require payment of applicable additional shipping charges.

12. Unclaimed Packages

Customers are responsible for monitoring tracking information and retrieving packages when necessary.

Packages that are:

  • held by a carrier;
  • held at a post office;
  • held at a pickup location;
  • or otherwise awaiting customer action

must be claimed within the carrier’s required timeframe.

Failure to claim a package does not qualify the order for a refund.

13. Packages Marked Delivered

If tracking information shows that a package has been delivered but you cannot locate it, please first:

  • check the delivery area;
  • check with household members;
  • check with neighbors when appropriate;
  • check mailrooms, parcel lockers, front desks, or package areas;
  • and review the carrier’s tracking information.

You should then contact the carrier directly regarding the delivery scan.

A carrier delivery scan showing an order as delivered does not automatically qualify the order for replacement, credit, or refund.

14. Lost Packages

If tracking indicates that a package may be lost in transit, please contact us so that the shipping information can be reviewed.

House of Nyxele may assist with carrier inquiries when appropriate.

A carrier investigation does not change the non-refundable status of the order.

If a shipment is confirmed lost, any available resolution will be determined after the carrier information and order details have been reviewed.

Refunds are not issued.

15. Damaged Packages or Products

If a physical order arrives damaged, you must contact House of Nyxele within 48 hours after delivery.

Please retain the:

  • damaged product;
  • shipping box or mailer;
  • internal packaging;
  • shipping label;
  • and any other packaging materials.

You must provide:

  • your order number;
  • clear photographs of the affected product;
  • photographs of the outer packaging;
  • photographs of the internal packaging;
  • a photograph of the shipping label;
  • and a description of the damage.

Claims received after the 48-hour reporting period may not be accepted.

Reporting shipping damage does not qualify the order for a refund.

Please refer to the Refund, Rescheduling & Service Policy for complete damaged-order terms.

16. Missing or Incorrect Items

If your delivered order is missing an item or contains an incorrect item, please contact us within 48 hours after delivery.

You must provide:

  • your order number;
  • photographs of the items received;
  • photographs of the packaging;
  • the shipping label;
  • and a description of the issue.

Please retain the entire order and packaging until the matter has been reviewed.

A missing or incorrect item claim does not make the order refundable.

17. Handmade & Small-Batch Product Variations

Many House of Nyxele products may be handmade, botanical, ritual, crystal-based, or produced in small batches.

Natural variations may occur in:

  • color;
  • texture;
  • shape;
  • scent;
  • size;
  • weight;
  • placement;
  • botanical appearance;
  • crystal appearance;
  • or finish.

Natural product variations are not considered shipping damage or defects.

18. Packaging

Products are packaged with reasonable care based on the nature of the item and shipping requirements.

Packaging materials may vary depending on:

  • product size;
  • fragility;
  • weather;
  • seasonal conditions;
  • carrier requirements;
  • or available packaging materials.

The appearance of shipping packaging may differ from promotional or product photography.

19. Heat-Sensitive Products

Certain products may be affected by heat or temperature changes during shipping.

This may include products containing:

  • waxes;
  • butters;
  • oils;
  • balms;
  • candles;
  • botanical ingredients;
  • or other temperature-sensitive materials.

Softening, melting, separation, or changes in texture caused by heat during transit do not necessarily mean that the product is unusable or defective.

Customers are encouraged to retrieve delivered packages promptly, particularly during extreme temperatures.

Temperature-related transit changes do not qualify an order for a refund.

20. Cold Weather Conditions

Extreme cold may also temporarily affect the texture, consistency, appearance, or stability of certain products.

Allow products to return gradually to normal room temperature before use when appropriate.

Do not expose containers to sudden extreme temperature changes that may cause cracking or damage.

21. Weather & Natural Events

Orders may be delayed because of severe weather, flooding, storms, hurricanes, wildfires, ice, snow, or other natural events.

House of Nyxele is not responsible for carrier delays caused by these conditions.

Weather-related delays do not qualify an order for a refund.

22. Holiday Shipping

Shipping and carrier networks may experience increased volume during holiday periods.

Processing and delivery may take longer during:

  • major holidays;
  • seasonal sales;
  • promotional periods;
  • high-volume shopping periods;
  • or carrier peak seasons.

Customers should order early when items are needed by a particular date.

A desired arrival date is not guaranteed unless explicitly stated.

23. Gifts

Customers sending an order as a gift are responsible for providing the correct recipient name and shipping address.

House of Nyxele is not responsible for delivery problems resulting from incorrect gift-recipient information.

Gift orders are subject to the same final-sale and shipping terms as all other purchases.

24. International Shipping

International shipping availability may vary by product, destination, and carrier.

Certain items may not be eligible for international shipping because of:

  • carrier restrictions;
  • customs requirements;
  • botanical or agricultural restrictions;
  • ingredient restrictions;
  • hazardous-material rules;
  • or destination-country regulations.

Availability at checkout does not guarantee that every item can be shipped to every destination.

25. Customs, Duties & Import Fees

For international orders, customers are responsible for any applicable:

  • customs duties;
  • import taxes;
  • tariffs;
  • brokerage fees;
  • handling charges;
  • or other destination-related charges.

These charges are separate from the amount paid to House of Nyxele unless specifically stated otherwise.

Refusal or failure to pay customs, import, or delivery charges does not qualify an order for a refund.

26. Customs Delays

International orders may be delayed by customs or other government processing.

House of Nyxele does not control customs processing times.

Customs delays do not qualify an order for a refund.

27. International Restrictions

Customers are responsible for determining whether purchased products may legally be imported, possessed, or used in their destination location.

If a package is delayed, rejected, returned, confiscated, or destroyed because of destination restrictions, customs requirements, or customer failure to comply with import requirements, the purchase remains non-refundable.

28. Shipping Carriers

House of Nyxele may use different shipping carriers depending on:

  • destination;
  • package size;
  • product type;
  • cost;
  • carrier availability;
  • or delivery requirements.

Carrier selection may change without notice.

Once a shipment is accepted by the carrier, transit and delivery operations are handled through that carrier’s network.

29. Shipping Promotions

Free-shipping promotions, discounted shipping rates, or promotional shipping offers may be subject to:

  • minimum purchase amounts;
  • geographic limitations;
  • eligible products;
  • specific promotional periods;
  • or other stated conditions.

Shipping promotions have no cash value and are not refundable.

30. Digital Products & Services

Digital products, written readings, recordings, online courses, virtual classes, Reiki sessions, intuitive services, and other electronically delivered or appointment-based offerings do not require physical shipping.

Delivery terms for those offerings are governed by the applicable service, digital-product, educational, or fulfillment policies.

31. Order Combining

Separate orders are not guaranteed to be combined into one shipment.

If multiple purchases are completed separately, each order may be processed and shipped separately.

Shipping charges from separately submitted orders are not automatically refunded or combined.

32. Split Shipments

An order may occasionally be shipped in more than one package.

If this occurs, tracking information may be provided separately for each shipment.

Receiving only one package from a split shipment does not necessarily mean that an item is missing.

33. Customer Responsibility

Customers are responsible for:

  • reviewing the shipping address before purchase;
  • providing accurate contact information;
  • monitoring tracking updates;
  • promptly retrieving delivered packages;
  • responding to carrier notices;
  • paying applicable reshipping charges when necessary;
  • reporting damaged, missing, or incorrect items within 48 hours after delivery;
  • and reviewing applicable shipping restrictions before purchase.

Failure to review or follow shipping information does not qualify an order for a refund.

34. No-Refund Shipping Acknowledgment

By completing a physical-product purchase through House of Nyxele or an affiliated path, you acknowledge and agree that:

ALL SALES ARE FINAL.

SHIPPING DELAYS, CARRIER ISSUES, INCORRECT CUSTOMER-PROVIDED ADDRESSES, REFUSED DELIVERIES, UNCLAIMED PACKAGES, CUSTOMS DELAYS, AND OTHER DELIVERY-RELATED ISSUES DO NOT CHANGE THE NON-REFUNDABLE STATUS OF THE PURCHASE.

Where an order issue can reasonably be corrected, House of Nyxele may address the issue according to the applicable order and fulfillment policies.

35. Related Policies

This Shipping Policy should be read together with all applicable House of Nyxele policies, including:

  • Terms & Conditions
  • Refund, Rescheduling & Service Policy
  • Product Use & Safety Policy
  • Spiritual & Wellness Disclaimer
  • Privacy Policy
  • and any product-specific instructions or restrictions.

36. Contact Us

If you have a question regarding shipping, delivery, tracking, a damaged package, or an existing order, please contact us through the Contact Us page.

For existing orders, please include your order number and relevant shipping information.

For damaged, missing, or incorrect physical orders, contact us within 48 hours after delivery and provide the required documentation.

By completing a purchase that requires physical shipping, you acknowledge that you have reviewed, understood, and agreed to this Shipping Policy and the applicable final-sale terms.